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What are the benefits for dispute-resolution services providers?

• Providing a highly efficient and cost-effective tool to resolve grievances, claims and disagreements;
• Significant savings in hardware, software, maintenance and support costs by streamlining and managing your back-office functions;
• Offering a 24/7 service to your clients, whenever and wherever convenient;
• Increasing your competitive edge and growing your client base;
• Serving more clients in less time whilst generating the same or higher revenues: with minimal physical meetings, no delays caused by scheduling and working from the comfort of home or office;
• Streamlining and automating routine tasks: take the time and money that are not spent on routine tasks and apply it to primary tasks or cases where your specialty is needed more;
• Ensuring secure and confidential communications with password-protected access, eliminating the security risks of e-mails;
• Empowering conflicting participants with an environment that gives each participant control and involvement right from the start;
• Providing a neutral and safe setting for your clients to engage: technology can strongly facilitate – even in part substitute for – the challenging task to level the power balances between parties. At the same time it gives more leeway to focus on other important tasks such as encouraging participants to be reflective in their responses but also to pay better attention to their own biases;
• Optimizing your present service with added flexibility: round-the-clock access to pending cases and uninterrupted management of the developments in these cases;
• Shortening proceedings and enhancing the effectiveness of your services: streamlined intake and pre-mediation to clarify and narrow down disputed issues, convene parties, fine-tune procedural elements and better prepare for the proceedings (at approx. 40% lower costs, in time and money);
• Research-tested asynchronous textual communication: eliminates the distraction and inefficiencies of other live communication tools (such as phone or chat);
• Juripax’ extensive practical experience delivers best-in-industry results, significantly accelerating the resolution process;
• Providing a more reproducible and consistent approach for your organization: with information derived from online files, archived communication records and online feedback surveys as well as the establishment of “best practices” and re-usable (sample) material, worked out ahead of time;
• Improving professional skills and competence: with “invisible” mentoring and tutoring possibilities amongst fellow neutrals or through monitoring of mediator performance.

What are the benefits for your clients?

• Increased participation: greater participation for those who may be in remote locations or have financial restraints. Accessible to everyone, including the disabled and elderly;
• A comfortable and safe environment: many participants feel more at ease with the privacy offered by the Internet or with textual and delayed means of communication, allowing for less-emotional and more-reflective communication;
• Less stress: avoid stress that may occur in highly emotional situations due to the physical presence of the other party;
• Saved time and money: with minimal or no physical meetings, and no need for travelling, no delays caused by scheduling, no need to take time off from work as well as a considerably shorter process;
• Convenience and 24/7 availability: participants can go at their own pace, whenever and wherever it is convenient;
• A setting that is perceived as safe and neutral: compared to the human factor, technology can come across as more neutral. It facilitates more structured communications and provides a secure neutral environment for participants to engage in, stimulating constructive dialog rather than argument and fostering a problem-solving attitude;
• Uninterrupted access and participation: participants are enabled to jointly coordinate the procedure & planning and monitor the progress online, enhancing collaboration and transparency;
• Enhanced effectiveness through better preparation: At an early stage, disputing parties are given the opportunity to assess the legitimacy of their case, their own underlying interests and those of the other party and to evaluate both their preferred as well as their second-best outcomes.